As a follow-up to a recent doctor’s visit, the doctor’s office called for some information. The problem was that the person who called could not pronounce the doctor’s name or just about everything else. I could barely make out what she wanted. That shouldn’t happen.

If you hire someone to make a call, especially a serious medical call, you should know how he or she will sound. The doctor should have hired someone else or had some one help her with her English. It wasn’t her fault, it was his.

Speaking on the telephone is just as important as getting up in front of an audience.